Paspa Physical Therapy

Telehealth

Telehealth is the use of video conferencing technology to allow medical providers to evaluate and treat their patients remotely in real time. This means you can stay in your home or office and meet with a physical therapist using your computer, phone or ipad.

Why choose telehealth?

  • Do you live in a rural area that requires you to travel a long distance to receive health care?
  • Do you have a very busy work schedule or travel frequently and find it difficult to attend physical therapy in-person?
  • Do you find it difficult to complete home exercises without supervision?
  • Do you struggle with your form while exercising and need recommendations?
  • Do you need more immediate treatment or increased frequency, but the burden of leaving your home prevents this from happening.

Does my insurance pay for telehealth?

Most payers are now approving Telehealth as a means to deliver physical therapy at no extra cost to the patient! We highly recommend you check with your insurance plan to determine your eligibility.

In New York, most health insurances (Medicare is still only allowing evisits) shall reimburse providers at the same rate, whether a service is provided in-person or through telehealth, if the service is the same regardless of the modality of delivery, as determined by the provider’s description of the service on the claim. 

Basically, we are now able to deliver telehealth and receive reimbursement from most third party payors/private insurances. Paspa Physical Therapy will bill your insurance directly and collect copays; however, we still ultimately hold our patients responsible for knowing their telehealth physical therapy benefits. 

As always, our front office is willing to help you understand your benefits and they remain just a phone call away. However, it’s nearly impossible to know all the specifics of each person’s plan and we highly recommend calling your third party payor before initiating care to have your benefits explained. Some common concerns to ask about are deductibles, co-pays, number of visits allowed and if prescription/pre-authorization is required for telehealth physical therapy services.

What should I expect during my first appointment?

An evaluation is done where the practitioner will:

  • Look over your posture and discuss a plan to restore symmetry
  • Provide a head-to-toe assessment of how your body moves
  • Identify the source of your problem areas
  • Ask questions to find the answers about what your rehab goals are.
  • Determine a plan of action that gets you on track to meet these goals

If you are an established patient, the therapist will walk you through strengthening exercises, stretches and range of motion exercises that are appropriate for you diagnosis. (via Webpt telehealth platform). The physical therapist will demonstrate and watch you perform exercises to ensure that you perform them correctly.  As in the clinic, the physical therapist will chart your progress and document each visit to ensure continued improvement.

Will I be given exercises to perform at home?

Yes, you will also be provided with a mobile-friendly home exercise program to perform between each appointment.  This video program allows you to watch tutorials and follow along as the exercise is performed. Each exercise parameter is entered into your program to ensure you are staying compliant with assigned guidelines set by your practitioner.

What kind of hardware do you need for telehealth?

All you need is an internet or data connection via computer, smart phone, ipad or tablet with a camera and speaker.   Internet speed should be at least 15Mbps for downloads and at least 5Mbps for uploads. This will allow for a clear video experience. 

How should I set up my home for telehealth?

You should have a mat or carpeted surface and enough space to allow the physical therapist to see your entire body from head to toe in standing and lying down. You should wear comfortable clothes that will allow you to easily move and perform exercises.

Do I need to download a specific link or app for telehealth?

Your therapist will email you a link that you would simply click on to join a telehealth meeting.  You may need to download a specific app such as Zoom or Google Meet. Your provider will email you prior to your appointment to let you know. 

How long will the telehealth appointment last?

Our telehealth visit is anywhere from a 30-45 minute physical therapy session via video call with a licensed physical therapist. If you have multiple areas of concern or a more elaborate history of chronic pain, we may need to assess your chief complaints during the first visit and use follow up visits to cover the other regions.

Do I need to see a physical therapist in person if I am doing telehealth visits?

Telehealth is a great tool to augment in-person physical therapy but is not a permanent replacement for seeing a practitioner face to face. 

That being said, we don’t want to undervalue what Telehealth can accomplish – especially during the current pandemic. We are finding our practitioners and patients are really enjoying this new face-to-face interaction while maintaining safety from exposure to the Covid-19 virus. 

Being movement experts, our PT’s are able to assess specific regions of your body in need of attention causing faulty movement patterns and help you correct through the telehealth platform. Upon noting the areas of your body in need of help, the PT will direct you on self-care techniques and exercises to correct the dysfunction. 

Telehealth is never recommended in place of seeing a physical therapist in person as the hands-on assessment and treatment is a fundamental tool of our practice. However, it acts as a nice supplement for people feeling stuck with their exercise progressions, or for those who are too busy to see a PT in-person, and can serve as a boost to your healing potential. 

How do I schedule my first visit?

Please fill out the form below by clicking here and you will be contacted by one of our team to schedule an appointment.  If you problem is urgent please call Pam at 917-903-1311. 

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